Customer Service – Is the Customer ALWAYS right?

Customer service is our #1 goal. We strive to make sure our customers are happy. We have even lost money to make sure that our customers are happy. We are here to make the best suggestion to you for your technology needs, not to just put money in our pockets. When a big box location does tries with their customer service they  go into it knowing they aren’t really losing anything. When their markup is 200 – 500% of what they pay them to give the item for them to give it away or mark it down to an absurd low price is not a problem. We aren’t perfect but when there is a problem we treat our customers with respect and expect the same in return.

Although we have a no return policy, we do have a 100% satisfaction guarantee and that’s even better. Why? Because it means our first level is to make sure you get what you expect out of the experience of our service.

We are very aware that small business owners that succeed do so because they strive to provide above average service, be competitive with pricing, etc. We know that the best form of advertising is still word of mouth.

I am not sure why some people think that prices are negotiable or try to not pay their bill. Do you go to Walmart and try to negotiate a price?

Click the Customer Service link below for an article about this.

Customer Service

Looking for IT Support? Customer Service should be the #1 thing you care about

If you are a company looking for IT Support or someone to do a contract work for you, why wouldn’t you ask for current references? This is your business, your life, your livelihood. Hiring someone because “they need the work” or “they are a good person” to work on your computer system is not a very good business decision. Realize also that some IT Support companies target businesses and will overload themselves and will not be able to support you like you need. They will concentrate on the larger customers. We cater to home users, home based businesses and small business and only take on a very few businesses that need constant IT Support. We have partnerships with other quality businesses in the area and can point you to the right fit for your business if we can’t take on your support. Why? because we appreciate our customers, potential customers and value your business needs like it is our own. That’s why you can come see us first and trust us.

Any of you other IT companies out there that are trying to do a good job, this is a fair warning to you. Be careful of the snakes in the grass that talk a good game but don’t know their butt from a hole in the ground about IT. Once those people get their foot in the door or get the ear of a customer you are doomed. There are a lot of us out there doing a great job and even support each other. The people you have to watch for are those that don’t actually have a business and just claim to know something about IT. This is also a fair warning to our valued customers. Good IT people ban together and help each other. Just because you know someone on a social level is not a good reason to just hire them to do a job.